PROMIS London

Substance Use and Mental Health
Residential
4.3
(35)
Private Pay

Since 1986, PROMIS has helped clients recover from the challenges of mental health, substance addiction, behavioural health, and eating disorders. Qualified clinicians and therapists deliver a range of services including residential primary treatment, detox, individual therapy, family therapy, and aftercare. Their small staff-to-client ratio and flexible lengths of stay—a minimum of 1 week—ensure clients get the attention and bespoke care they need.

Make Progress with Personalized, Comprehensive Care

PROMIS’ compassionate professionals are trusted allies clients can count on. Their integrated team includes doctors, nurses, psychiatrists, psychologists, therapists, and support staff, blending diverse expertise to provide comprehensive care. They provide medically assisted detox that alleviates physical and psychological withdrawal symptoms with 24/7 support. Treatments are highly personalized, combining evidence-based approaches like cognitive behavioural therapy (CBT), dialectical behaviour therapy (DBT), and eye movement therapy (EMDR) with holistic therapies such as art therapy, somatic experiencing, and life coaching. Clients benefit from daily one-to-one therapy sessions, ensuring continuous progress and tailored support, with expert clinicians also offering medication management.

Develop Lasting Strategies for Eating Disorder Recovery

PROMIS provides comprehensive care for clients seeking to reclaim their lives from eating disorders, such as binge eating, anorexia nervosa, and bulimia nervosa. They combine psychological interventions, nutritional guidance from on-site nutritionists, and medical monitoring to create a personalized treatment plan. Their approach includes cognitive behavioural therapy (CBT), which helps clients identify and restructure distorted thoughts, face anxiety-provoking situations, and develop critical coping skills.

Find Continued Support with 12-Month Aftercare

People in recovery are at their most vulnerable during their first year after treatment, which is why PROMIS has a 12-month aftercare programme. Included as part of this ‘continuous recovery’ programme, clients can attend therapy for 24 days over a 12-month period.

Thrive in Peace Amidst Urban Energy

PROMIS London is a quiet Mews house in South Kensington where world-class therapy meets cultural richness and accessibility. Their 9-bed home provides each client a private room or suite with plenty of personal space, including a flat-screen TV. Gourmet chefs serve fresh and nourishing food, and can accommodate dietary preferences. Clients enjoy a nearby private gym and spa facilities, and proximity to London's major attractions, museums, and business hub. PROMIS also offers immediate admission to take away the burden of waiting for recovery, and pick-up services all over the United Kingdom.

PROMIS London thumbnail

Highlights from the Center

  • Customized Treatment Plans

  • Licensed for Both Addiction & Mental Health

  • Trauma-Informed Care

  • Tech Friendly

AT A GLANCE

Center Overview

Location
2 Kendrick Mews, South Kensington, London SW7 3HG, United Kingdom View Map
Part of
network
Primary Focus
This center treats substance use disorders and mental health conditions....
Typical Program Length
1 week+
Founded in 1986
40 years in business
Occupancy
6-15 beds
Conditions We Treat
Anxiety, Bipolar, Burnout, Chemsex +15 More
Substance Use We Treat
Alcohol, Benzodiazepines, Co-Occurring Disorders, Cocaine +9 More
Testimonial
The sessions were great and the therapists really made you feel at home. It was like having a safe home with people like yourselves and therapists that really listened and helped you through. I was going for two weeks but I ended up staying for 5 weeks. You also have some fun going to yoga, acupuncture and Shiatsu once a week. The place is situated in an exclusive place and very discreet.
DA
Dana Fahad Al-Sheikh
Payment

Pricing and Program Length

Primary In-Patient Treatment
£7,000 per week
+44 1223 981 457
Reclaim Life from Mental Health Issues
Reclaim Life from Mental Health Issues
PROMIS Hay Farm treats primary mental health conditions like anxiety, bipolar disorder, depression, obsessive-compulsive disorder, trauma, and more. They are able to support clients who already have a mental health diagnosis as well as clients who have not been clinically diagnosed but feel they need assistance handling symptoms. Treatment seeks to identify the root cause and help clients change unhelpful thought or behavioural patterns with 1-to-1, group, and family therapy, and medical management when appropriate.
Equip Loved Ones with Tools for Eating Disorder Healing
Equip Loved Ones with Tools for Eating Disorder Healing
PROMIS offers specialized family-based treatment to support clients and their loved ones in the recovery journey for eating disorders. This long-term therapy strengthens family functioning and equips families with tools to create a supportive environment for healing. By addressing individual family dynamics and fostering collaboration, family-based treatment empowers families to become active participants in the recovery process, improving outcomes for the client and their relationships.
Process Trauma with Expert Guidance
Process Trauma with Expert Guidance
PROMIS provides compassionate care for clients recovering from sexual assault, physical abuse, or other traumatic experiences. Their trauma treatment combines group settings to foster connection and support, with tailored techniques to help clients process memories, manage post-traumatic stress disorder (PTSD), and regain control over their lives. With experienced therapists guiding the process, clients explore the impact of trauma, make meaning of their experiences, and discover pathways to healing over the course of 8–10 sessions.
Easily Access Quality Care for Executives & Internationals
Easily Access Quality Care for Executives & Internationals
PROMIS provides international clients and working professionals with discreet, flexible access to high-quality care in the heart of London. Clients can maintain professional and personal commitments during treatment with shorter stays, separate working spaces, quiet rooms, and tech-friendly amenities such as Wi-Fi. By prioritising wellness alongside work flexibility, PROMIS helps busy executives recover from stress, burnout, and addiction without sacrificing their responsibilities.

Recovery.com Verified Listing

Recovery.com verified that the name, location, contact information and license to operate for this treatment provider are valid and up-to-date.

CQC Rating: Good

CQC Rating: Good

Registered with Companies House

Registered with Companies House

Recovery.com is an independent, third-party mental health resource. Verification does not imply endorsement and does not guarantee the quality of treatment services.

Staff

Meet Your Care Team

Robin Lefever

Robin Lefever

Managing Director

BSc in Psychology

Lucy Britton

Lucy Britton

Admissions and Professional Relationships Manager

Eva Havettova

Eva Havettova

Registered Nurse

RN

Mohamed Faris

Mohamed Faris

Head Chef

Treatment

Your Care Options

Specializations

Alcohol
Anxiety
Detox
Depression
Drug Addiction
Eating Disorders
Trauma
Luxury

Who We Treat

Men
Women
Executives
Men and Women
Professionals

Treatment Services

Concierge Treatment
Detox
Intensive Family Program
Licensed Primary Mental Health
Outpatient
Outpatient Therapy
Residential

Approaches

Evidence-Based
Family Involvement
Holistic
Minnesota Model
Personalized Treatment
Twelve Step

Therapies

1-on-1 Counseling
1-on-1 Counseling with Clinical Psychologist
Acupuncture
Art Therapy
Cognitive Behavioral Therapy
Couples Counseling
Dialectical Behavior Therapy
Eye Movement Therapy (EMDR)
Family Therapy

Languages

English

Conditions We Treat

Anxiety
Bipolar
Burnout
Chemsex
Depression
Eating Disorders
Gambling
Gaming
Grief and Loss

Substances We Treat

Alcohol
Benzodiazepines
Co-Occurring Disorders
Cocaine
Drug Addiction
Ecstasy
Heroin
Ketamine
Marijuana

Aftercare

Support Meetings (on-site)
Experience

Care Designed for Your Needs

Personal Amenities

Personal Fitness Trainer
Air-Conditioned Rooms
Airport Transfers
Bathroom Essentials
Coffee Maker and Tea
En Suite Bathroom
Gourmet Dining
Housekeeping
Allow Cell Phones

Amenities

Access to Nature
Airport Transfers
Fitness Center
Gourmet Dining
Allow Cell Phones
Internet
Internet Access
Salon
Luxury

Special Considerations

Healthy Meals are provided
Flexible technology policies
Couples program

Activities

Yoga
AA/NA Meetings
Adventure Outings
Biking
Alternative Meetings
Massage
Movies
Physical Fitness
Reading

Off-Site Activities

Biking
Horseback Riding
Sightseeing
River Rafting
Adventure Outings
Golf
Museums
Physical Fitness
Water Activities

Off-Site Amenities

Access to Nature
Excursions
Frequently Asked Questions

Further Research

While costs may vary due to program length and insurance benefits, it typically costs £7,000 / week.
The following therapies are included: acupuncture, physiotherapy and more.
South Kensington, London, England.
The typical length is 1 week+.
Yes, they offer detox.
PROMIS London provides detox, intensive family program and more.