Carrollton, Texas, United States

Carrollton Springs

Claimed

(3 Reviews)
$2,850+down icon
3-21 days
Carrollton Springs is a behavioral health hospital that provides inpatient and outpatient services for mental health and addiction challenges.
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2.7Average of 3 review(s)

Accommodations

Food & Nutrition

Treatment

Value

Pros

  • Beautiful Location (2)

Cons

  • Cared More About Money Than My Loved One (2)

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Kendra S.

2024 (10 days) • Reviewed May 21st, 2024

Loved one of a Former Client

Dallas

Anxiety
Depression
My son was admitted to Carrollton Springs for additional care. Now the rating I’m giving Carrollton Springs has nothing to do with the medical staff because they did a good job and always kept the communication consistent . The reason for this rating is due to their Billing department. A week before my son’s discharge I get a call from their marketing director Heidi. She was addressing the amount $2,340.60 that I would owe and need to be paid before they discharged my son. I have Aetna and they pay 90% and I cover 10%. I thought that I could wait until the explanation of benefits was issued but she made me feel like if I didn’t have the money that they were going to discharge him early. She also stated that they didn’t do payment arrangements. I didn’t have the money and I didn’t want my son to be discharged early because it’s important to me that he gets better. So I had to pull a loan out of my 401k plan to ensure he stays the full time there. Now my son was there from April 18-30. The explanation of benefits (EPB) came the same week he was discharged and Aetna paid the facility already. Looking at the EOB I had paid about $400 over because of their marketing director Heidi miscalculated. I had called the billing department to see when I would receive my refund multiple times and they never answer their phone. I asked to be transferred to Heidi and I believe she screens her calls because I’ve left messages and she never calls back. When I finally got a hold of her she tells

Sierra

2023 (14 days) • Reviewed February 7th, 2024

Former Client

Texas

Alcohol
Benzodiazepines
Cocaine
+18
Decent food, good groups, kind techs, I have been here several times with varying experiences but it’s my preferred hosptial in all of Texas. 2016, 2017,2019,2021,2022(4 times) and 2023.

Robert Stephens

2023 (7 days) • Reviewed December 14th, 2023

Loved one of a Former Client

Anxiety
No doctor on staff and medical decisions often made by administration staff.

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