Carrollton, Texas, United States

Carrollton Springs


(3 Reviews)
$2,850+down icon
3-21 days
Carrollton Springs is a behavioral health hospital that provides inpatient and outpatient services for mental health and addiction challenges.
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2.7Average of 3 review(s)


Food & Nutrition




  • Beautiful Location (2)


  • Cared More About Money Than My Loved One (2)

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Kendra S.

2024 (10 days) • Reviewed May 21st, 2024

Loved one of a Former Client


My son was admitted to Carrollton Springs for additional care. Now the rating I’m giving Carrollton Springs has nothing to do with the medical staff because they did a good job and always kept the communication consistent . The reason for this rating is due to their Billing department. A week before my son’s discharge I get a call from their marketing director Heidi. She was addressing the amount $2,340.60 that I would owe and need to be paid before they discharged my son. I have Aetna and they pay 90% and I cover 10%. I thought that I could wait until the explanation of benefits was issued but she made me feel like if I didn’t have the money that they were going to discharge him early. She also stated that they didn’t do payment arrangements. I didn’t have the money and I didn’t want my son to be discharged early because it’s important to me that he gets better. So I had to pull a loan out of my 401k plan to ensure he stays the full time there. Now my son was there from April 18-30. The explanation of benefits (EPB) came the same week he was discharged and Aetna paid the facility already. Looking at the EOB I had paid about $400 over because of their marketing director Heidi miscalculated. I had called the billing department to see when I would receive my refund multiple times and they never answer their phone. I asked to be transferred to Heidi and I believe she screens her calls because I’ve left messages and she never calls back. When I finally got a hold of her she tells


2023 (14 days) • Reviewed February 7th, 2024

Former Client


Decent food, good groups, kind techs, I have been here several times with varying experiences but it’s my preferred hosptial in all of Texas. 2016, 2017,2019,2021,2022(4 times) and 2023.

Robert Stephens

2023 (7 days) • Reviewed December 14th, 2023

Loved one of a Former Client

No doctor on staff and medical decisions often made by administration staff.

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