Review Terms & Guidelines
We love hearing about your treatment experience and value you sharing it! We also want our site to be a safe and trustworthy source. To help us with this goal, and to get your review published as quickly as possible, please be sure to follow these guidelines:
Reviews must be based on your first-hand experience
We want to hear about your experience. This means no second-hand information, hearsay, rumors, or quotations from other sources in your review. Please, only provide reviews based on substantial experiences you’ve had with the treatment provider. Be sure to include enough detail in your review that other individuals and families will find it helpful.
Reviews must be real and relevant
We want reviews by real people with real experiences with the treatment provider. Only former clients, loved ones of former clients, and referring professionals may leave a review for a treatment provider with whom they have interacted. (See more about eligibility)
To be relevant, keep in mind that individuals and families are reading reviews to understand what the treatment experience may be like at a particular center. So, share details about your experience and avoid issues regarding politics, wider social issues, treatment debates, etc.
Reviews must be respectful
Reviews give people the opportunity to share their voice with a broader audience. We want to maintain a respectful environment because we want your voice to be heard. This means refraining from disrespectful content, including the following:
- Advertisements
- Defamation, libel
- Detailed drinking and using episodes*
- Hate speech
- Invasion of others’ privacy
- (that is, do not post other people’s personal information, such as phone number, email address, mailing address, etc.)
- Lies, exaggeration, impersonating others
- Name-calling, personal insults
- Phishing or malware sites
- Prejudiced language
- (against people on the basis of race, ethnicity, nationality, gender, gender identity, sexual orientation religion, age, disability, etc.)
- Profanity
- Sexually explicit content*
- Threats
- Vulgarity
*It’s okay to talk about what life was like before recovery; please use discretion and do not include minute details or bragging about activity.Eligibility to Write a Review
We want reviews to be trustworthy and helpful, so we limit eligibility to former clients, loved ones of former clients, and referring professionals who have first-hand experience with the treatment provider they are reviewing.
- A former client of the treatment provider—We want the full picture of a client’s experience, so a reviewer must not be actively enrolled in a program (with the exception of aftercare). Program completion is not required; in fact, we encourage you to include if you left early and why.
- A loved one of a former client of the treatment provider—We know a loved one will have a different experience than a client, but we still value their opinion. We want to hear how the provider treated them throughout the treatment process. A loved one can be anyone with a relationship to a former client (partner, father, mother, sister, brother, son, daughter, friend, etc.) who has had an experience with the treatment provider. So relationship + experience.
- A referring professional—We want to capture this angle of a treatment provider too. It is helpful not only for other professionals to see what working with a particular provider is like, but also for individuals and families to see if professionals trust a provider. A referring professional is a person whose job includes referring clients to treatment providers (e.g. doctor, psychiatrist, personal therapist, interventionist, nurse, lawyer). Again, the referring professional has to have an experience (or multiple) with the treatment provider they are reviewing. Employees or former employees of treatment providers may not leave reviews of their employer.
DOs and DON’Ts for Writing a Review
DO
☑ Honestly report your experience
☑ Be relevant and respectful
☑ Be concise and to-the-point
DON’T
🆇 Report someone else’s experience
🆇 Include personally identifiable information (phone number, email address)
🆇 Use HTML tags, excessive ALL CAPS or slang
Examples
☑ Relevant: It was important to me to detox without Suboxone, so I found this center’s approach really beneficial to my recovery because they accommodated my wish and provided a supportive, comfortable detox.