Learn / What to Ask a Rehab Center
Calling a rehab center for the first time can feel overwhelming, but it’s an important first step toward getting help.
Knowing what to expect when you get on the phone with a rehab can give you the confidence you need to make that first call. Here’s what to expect—and what to ask—when inquiring at a rehab.
Before you pick up the phone, it’s a good idea to have a list of questions you want to ask. It’ll help you feel prepared, and ensure you’ll get all of the information you need to make a decision about your treatment.
This is the first question on most people’s minds when they call a treatment center. Knowing the costs of treatment upfront allows you to financially prepare for rehab.
In the U.S., most insurance policies cover up to a certain level of treatment. Rehab admissions teams can usually help you find out what your plan will cover. Heather Charlet, Director of Admissions at Gallus Detox Center Colorado, explains that coverage “depends on each individual’s policy and what their out-of-network benefits are. We run a verification of benefits for every patient that has insurance to see what we’re able to cover.”
Use these questions as a starting point:
Read more about how much rehab costs.
Most people seeking treatment want help as soon as possible. Because of the large number of treatment centers available, waitlists generally aren’t common in the U.S. But in Europe and Australia have far fewer private rehab options, which may be waitlisted.
Because addiction is an urgent issue, whether a rehab has a waitlist or not may determine if you can, or want to, receive treatment there. Knowing this right away can save you time.Gallus Detox Center in Littleton, Colorado.
The path to recovery is highly personal: What works for one person may or may not work for another. That’s why rehabs use so many different methods to treat addiction and mental health disorders.
Faith-based, 12-Step, non-12-Step, and holistic rehabs are examples of rehab treatment approaches that frame entire programs and may appeal to different types of people. Specific therapies include a range of evidence-based and holistic treatments.
What works best for you depends on your personal framework, past treatment experiences, and addiction or mental health history. Learn what each center offers so you can decide whether their approach resonates with you.
Knowing who will care for you is just as important as knowing what methods they use. These rehab staff-related questions will help you get a clearer picture of the people guiding your treatment:
These questions are important for several reasons:
Some people require detox before they begin inpatient treatment. And some residential rehabs are equipped with the facilities and medical staff necessary to offer detox services on-site. Other centers may offer detox off-site through partnerships with local medical facilities.
An admissions counselor or addiction specialist can help you determine if you need medical detox.
Detoxing on your own can be harmful to both your physical and mental health. Consult with your doctor or a qualified medical professional when making decisions about detox.
A key indicator of a rehab center’s value is how many individual therapy sessions you’ll receive per week. The more time you get to spend with your counselors and therapists, the more help you’ll directly receive. Some treatment programs consist mainly of group therapy sessions, while others include more one-on-one time with practitioners. Finding this out upfront can help you avoid unpleasant surprises when you arrive.
Relationships with your partner, family, and friends are an essential part of your life and recovery. Don’t let fear of not knowing whether you’ll be able to communicate with them be the roadblock that stops you from getting help.
Ask the center what their device or communications policies are:
Most inpatient rehab programs have set lengths of stay that range from 30 to 90 days. Still, you never know what’s going to happen and if you’ll feel fully prepared to check out once you’ve reached the benchmark time spent in treatment. While most centers are happy to allow clients to extend their stay, if yours is waitlisted, it’s worth checking in advance.
Most people require ongoing support and care after their stay at a residential rehab. Jan Gerber, CEO of Paracelsus in Zurich, Switzerland, points out:
“What happens after treatment is probably the most important question about treatment, because that’s what people go back to after they leave from treatment. The whole concept of aftercare is maybe even more important than the treatment itself.”
Certain components of continuing care, such as ongoing therapy and a strong support network, are essential to relapse prevention. But aftercare options vary greatly between rehab centers. Some centers may not offer continuing care, or may offer these services at an additional cost. So make sure you find out as much information as possible about their aftercare program.
Wherever you are in the process of seeking help, it’s okay to not have all of the answers. The first phone call to a rehab is a key first step toward getting the help you need. Make the most of your conversation with an admissions advisor so you can make an educated choice about which center is best for your needs.
Browse our list of rehabs to learn more about available treatment options.
An intake specialist will ask a series of questions to learn more about you. This helps them determine the level of care you need and other treatment details. It’s also a chance for you to find out more about the center.
These questions can help you make the most out of your call:
An intake or admissions specialist picks up. Sometimes a receptionist will answer and redirect your call. All rehab staff should follow ethical standards when interacting with potential patients.
We hear it all the time: “celebrities are just like everyone else.” And in many ways, that’s true. But you might have some unique concerns when it comes to rehab. For example, privacy, flexibility, and maintaining your lifestyle might be especially high priorities. In a luxury rehab center, you can start addiction and mental health … Continue reading “Choosing the Right Rehab as a Celebrity”
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