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Shelby, North Carolina, United States
Phoenix Counseling Center
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CARF Accredited
CARF stands for the Commission on Accreditation of Rehabilitation Facilities. It's an independent, non-profit organization that provides accreditation services for a variety of healthcare services. To be accredited means that the program meets their standards for quality, effectiveness, and person-centered care.
Insurance AcceptedInsurance AcceptedProvider's Policy
Our admissions team will work with you to explore the right payment options based on your needs, ensuring you get the best possible treatment.
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About Phoenix Counseling Center
The Shelby Outpatient Office provides mental health and substance use treatment for adults and adolescents. Services include individual, group, and family counseling. The Substance Abuse Intensive Outpatient Program (SAIOP) supports ages 13 and up, while the more structured Comprehensive Outpatient Treatment (SACOT) is for adults 18 and older. Both programs help individuals develop healthy habits and support networks for recovery.
Develop Habits that Support Long-term Health
Treatment focuses on reducing substance use, improving daily life skills, and building better relationships. Support is also available for people with mental illness, developmental disabilities, or both. The center includes education, relapse prevention, and crisis planning to help each person stay on track with recovery. Services are designed to meet different needs in a respectful and inclusive way.
Follow a Steady Routine for Healing
Each day includes counseling, skill-building, and support activities. SACOT meets 4 hours a day on weekdays, while SAIOP meets 3 hours a day several times a week. People take part in group discussions, one-on-one sessions, and other activities that follow a regular schedule. The goal is to create a safe and structured space for personal growth and long-term recovery.
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Insurance Accepted
Provider's Policy:Our admissions team will work with you to explore the right payment options based on your needs, ensuring you get the best possible treatment.
Humana
With roots in the health field dating back to 1961, Humana is a trusted insurance provider that proudly serves over 20 million Americans.
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Medicaid
Signed into law through the Social Security Act in 1965, Medicaid is a United States government program that offers health insurance to those with limited income.
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Tricare
Providing health care programs that reinforce, maintain, and sustain good health for uniformed service members, retirees, and their families globally.
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Cigna
Cigna's unique history traces back to 1792, but today they offer services to 190 million customers in 30 different countries across the globe.
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Center Overview
Older Adults
Addiction and mental health treatment caters to adults 55+ and the age-specific challenges that can come with recovery, wellness, and overall happiness.
Adolescents
Teens receive the treatment they need for mental health disorders and addiction, with the added support of educational and vocational services.
Young Adults
Emerging adults ages 18-25 receive treatment catered to the unique challenges of early adulthood, like college, risky behaviors, and vocational struggles.
LGBTQ+
Addiction and mental illnesses in the LGBTQ+ community must be treated with an affirming, safe, and relevant approach, which many centers provide.
Veterans
Patients who completed active military duty receive specialized treatment focused on trauma, grief, loss, and finding a new work-life balance.
Treatment Focus
This center treats primary substance use disorders and co-occurring mental health conditions. Your treatment plan addresses each condition at once with personalized, compassionate care for comprehensive healing.
Care Options
Treatment
Specializations
Adolescents
Teens receive the treatment they need for mental health disorders and addiction, with the added support of educational and vocational services.
Co-Occurring Disorders
A person with multiple mental health diagnoses, such as addiction and depression, has co-occurring disorders also called dual diagnosis.
Depression
Symptoms of depression may include fatigue, a sense of numbness, and loss of interest in activities. This condition can range from mild to severe.
Drug Addiction
Drug addiction is the excessive and repetitive use of substances, despite harmful consequences to a person's life, health, and relationships.
Trauma
Some traumatic events are so disturbing that they cause long-term mental health problems. Those ongoing issues can also be referred to as "trauma."
Approaches
Evidence-Based
A combination of scientifically rooted therapies and treatments make up evidence-based care, defined by their measured and proven results.
Individual Treatment
Individual care meets the needs of each patient, using personalized treatment to provide them the most relevant care and greatest chance of success.
Personalized Treatment
The specific needs, histories, and conditions of individual patients receive personalized, highly relevant care throughout their recovery journey.
Twelve Step
Incorporating spirituality, community, and responsibility, 12-Step philosophies prioritize the guidance of a Higher Power and a continuation of 12-Step practices.
Therapies
1-on-1 Counseling
Patient and therapist meet 1-on-1 to work through difficult emotions and behavioral challenges in a personal, private setting.
Trauma-Specific Therapy
This form of talk therapy addresses any childhood trauma at the root of a patient's current diagnosis.
Online Therapy
Patients can connect with a therapist via videochat, messaging, email, or phone. Remote therapy makes treatment more accessible.
Couples Counseling
Partners work to improve their communication patterns, using advice from their therapist to better their relationship and make healthy changes.
Family Therapy
Family therapy addresses group dynamics within a family system, with a focus on improving communication and interrupting unhealthy relationship patterns.
Life Skills
Teaching life skills like cooking, cleaning, clear communication, and even basic math provides a strong foundation for continued recovery.
Medication-Assisted Treatment
Combined with behavioral therapy, prescribed medications can enhance treatment by relieving withdrawal symptoms and focus patients on their recovery.
Motivational Interviewing
Based on the idea that motivation to change comes from within, providers use a conversational framework to discover personalized methods for change.
Relapse Prevention Counseling
Relapse prevention counselors teach patients to recognize the signs of relapse and reduce their risk.
Conditions We Treat
Anger
Although anger itself isn't a disorder, it can get out of hand. If this feeling interferes with your relationships and daily functioning, treatment can help.
Anxiety
Anxiety is a common mental health condition that can include excessive worry, panic attacks, physical tension, and increased blood pressure.
Depression
Symptoms of depression may include fatigue, a sense of numbness, and loss of interest in activities. This condition can range from mild to severe.
Trauma
Some traumatic events are so disturbing that they cause long-term mental health problems. Those ongoing issues can also be referred to as "trauma."
Substances We Treat
Chronic Relapse
Consistent relapse occurs repeatedly, after partial recovery from addiction. This condition requires long-term treatment.
Co-Occurring Disorders
A person with multiple mental health diagnoses, such as addiction and depression, has co-occurring disorders also called dual diagnosis.
Drug Addiction
Drug addiction is the excessive and repetitive use of substances, despite harmful consequences to a person's life, health, and relationships.
Smoking Cessation
Quitting smoking—i.e., ceasing to smoke—means giving up smoking nicotine and tobacco products. This process has very important health benefits.
Aftercare
Experience
Smoking and Vaping Policy
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