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About Us
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Shelby, North Carolina, United States
Phoenix Counseling Center
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CARF Accredited
CARF stands for the Commission on Accreditation of Rehabilitation Facilities. It's an independent, non-profit organization that provides accreditation services for a variety of healthcare services. To be accredited means that the program meets their standards for quality, effectiveness, and person-centered care.
Insurance AcceptedInsurance AcceptedProvider's Policy
Our admissions team will work with you to explore the right payment options based on your needs, ensuring you get the best possible treatment.
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About Phoenix Counseling Center
Phoenix Counseling Center runs the Cleveland Crisis and Recovery Center, a 16-bed inpatient facility in Cleveland County that supports adults (18+) experiencing mental health or substance use emergencies. Whether someone is facing a serious episode of depression, anxiety, drug or alcohol intoxication, or unsafe behavior, the center offers short-term care in a safe, supervised setting with help from a team of licensed professionals.
Stabilize During a Time of Crisis
The focus is on helping individuals stabilize during a crisis so they can take the next step toward recovery. Most stays last between 7 and 14 days and include therapy, medication support, and planning for continued care after discharge. The center also offers tailored care management (TCM), where a care manager and team help connect clients to health, behavioral, and community services based on their unique needs.
Engage in Activities That Restore Balance
A typical day at the center includes counseling sessions, structured group activities, meals, and rest—all designed to reduce distress and promote healing. The environment is calm and respectful, with semi-private rooms that provide both comfort and necessary supervision. Every part of the experience is aimed at easing immediate pain and building a solid foundation for long-term recovery.
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Insurance Accepted
Provider's Policy:Our admissions team will work with you to explore the right payment options based on your needs, ensuring you get the best possible treatment.
Humana
With roots in the health field dating back to 1961, Humana is a trusted insurance provider that proudly serves over 20 million Americans.
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Medicaid
Signed into law through the Social Security Act in 1965, Medicaid is a United States government program that offers health insurance to those with limited income.
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Tricare
Providing health care programs that reinforce, maintain, and sustain good health for uniformed service members, retirees, and their families globally.
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Cigna
Cigna's unique history traces back to 1792, but today they offer services to 190 million customers in 30 different countries across the globe.
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Center Overview
Older Adults
Addiction and mental health treatment caters to adults 55+ and the age-specific challenges that can come with recovery, wellness, and overall happiness.
Young Adults
Emerging adults ages 18-25 receive treatment catered to the unique challenges of early adulthood, like college, risky behaviors, and vocational struggles.
LGBTQ+
Addiction and mental illnesses in the LGBTQ+ community must be treated with an affirming, safe, and relevant approach, which many centers provide.
Veterans
Patients who completed active military duty receive specialized treatment focused on trauma, grief, loss, and finding a new work-life balance.
Treatment Focus
You can admit to this center with a primary substance use disorder or a primary mental health condition. You'll receive support each step of the way and individualized care catered to your unique situation and diagnosis.
Care Options
Treatment
Specializations
Alcohol
Using alcohol as a coping mechanism, or drinking excessively throughout the week, signals an alcohol use disorder.
Depression
Symptoms of depression may include fatigue, a sense of numbness, and loss of interest in activities. This condition can range from mild to severe.
Drug Addiction
Drug addiction is the excessive and repetitive use of substances, despite harmful consequences to a person's life, health, and relationships.
Suicidality
With suicidality, a person fantasizes about suicide, or makes a plan to carry it out. This is a serious mental health symptom.
Trauma
Some traumatic events are so disturbing that they cause long-term mental health problems. Those ongoing issues can also be referred to as "trauma."
Approaches
Twelve Step
Incorporating spirituality, community, and responsibility, 12-Step philosophies prioritize the guidance of a Higher Power and a continuation of 12-Step practices.
Therapies
1-on-1 Counseling
Patient and therapist meet 1-on-1 to work through difficult emotions and behavioral challenges in a personal, private setting.
Trauma-Specific Therapy
This form of talk therapy addresses any childhood trauma at the root of a patient's current diagnosis.
Online Therapy
Patients can connect with a therapist via videochat, messaging, email, or phone. Remote therapy makes treatment more accessible.
Couples Counseling
Partners work to improve their communication patterns, using advice from their therapist to better their relationship and make healthy changes.
Family Therapy
Family therapy addresses group dynamics within a family system, with a focus on improving communication and interrupting unhealthy relationship patterns.
Life Skills
Teaching life skills like cooking, cleaning, clear communication, and even basic math provides a strong foundation for continued recovery.
Medication-Assisted Treatment
Combined with behavioral therapy, prescribed medications can enhance treatment by relieving withdrawal symptoms and focus patients on their recovery.
Motivational Interviewing
Based on the idea that motivation to change comes from within, providers use a conversational framework to discover personalized methods for change.
Relapse Prevention Counseling
Relapse prevention counselors teach patients to recognize the signs of relapse and reduce their risk.
Conditions We Treat
Anger
Although anger itself isn't a disorder, it can get out of hand. If this feeling interferes with your relationships and daily functioning, treatment can help.
Anxiety
Anxiety is a common mental health condition that can include excessive worry, panic attacks, physical tension, and increased blood pressure.
Depression
Symptoms of depression may include fatigue, a sense of numbness, and loss of interest in activities. This condition can range from mild to severe.
Suicidality
With suicidality, a person fantasizes about suicide, or makes a plan to carry it out. This is a serious mental health symptom.
Trauma
Some traumatic events are so disturbing that they cause long-term mental health problems. Those ongoing issues can also be referred to as "trauma."
Substances We Treat
Alcohol
Using alcohol as a coping mechanism, or drinking excessively throughout the week, signals an alcohol use disorder.
Benzodiazepines
Benzodiazepines are prescribed to treat anxiety and sleep issues. They are highly habit forming, and their abuse can cause mood changes and poor judgement.
Chronic Relapse
Consistent relapse occurs repeatedly, after partial recovery from addiction. This condition requires long-term treatment.
Co-Occurring Disorders
A person with multiple mental health diagnoses, such as addiction and depression, has co-occurring disorders also called dual diagnosis.
Cocaine
Cocaine is a stimulant with euphoric effects. Agitation, muscle ticks, psychosis, and heart issues are common symptoms of cocaine abuse.
Drug Addiction
Drug addiction is the excessive and repetitive use of substances, despite harmful consequences to a person's life, health, and relationships.
Methamphetamine
Methamphetamine, or meth, increases energy, agitation, and paranoia. Long-term use can result in severe physical and mental health issues.
Opioids
Opioids produce pain-relief and euphoria, which can lead to addiction. This class of drugs includes prescribed medication and the illegal drug heroin.
Smoking Cessation
Quitting smoking—i.e., ceasing to smoke—means giving up smoking nicotine and tobacco products. This process has very important health benefits.
Aftercare
Experience
Activities
Smoking and Vaping Policy
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