Leicester, United Kingdom

Steps Together - The Chestnuts

Verified

(34 Reviews)
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12 weeks
A private estate offering holistic care for addiction and mental health, helping clients and families heal with a 3-pillar approach: reset, reframe and recover.

Highlights from the Center

  • Therapeutic Location

  • Holistic Approach

  • Licensed for Both Addiction & Mental Health

  • Dietary Accommodations

Call Steps Together - The Chestnuts

Connect with Steps Together - The Chestnuts by calling their admissions team directly.

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Testimonial

I can’t imagine to this day what it was like for my parents, a mix of relief that I had finally agreed and disbelief that this is what it had come to.

Ben

1.0Average of 1 review(s)

Accommodations

Food & Nutrition

Treatment

Value

Anonymous

2024 (14 days) • Reviewed August 16th, 2024

Former Client

Middle East

Benzodiazepines
I was admitted at the chestnut facility for detox, it was supposed to be for 28 days, the first 7 days were very smooth and the team was supportive unfortunately when they realised that after I finish the 28 days of detox I will go to Narconon facility they tried to convince not to go there because it’s not a good place the senior therapist gave me biased reviews about Narconon and that I should continue with them , I was scarred and confused, I was at the most vulnerable stage of my life , my father contacted the senior therapist and asked him to be professional and to do there job helping me , after that they were very hostile with me and asked me to leave the place, unfortunately the team was unprofessional and I realized that for them it was just buisiness and money , I definitely don’t recommend them to anyone!

Steps Together - The Chestnuts

Thank you for taking the time to share your experience. We are genuinely sorry to hear that you felt unsupported during your stay, as we always aim to provide the highest level of care and professionalism to all our clients. Our primary goal is to ensure that every individual feels safe and respected throughout their recovery process. We understand that the period of detoxification can be a particularly vulnerable time, and we apologize if there was any misunderstanding regarding the advice provided to you. Our therapists offer recommendations based on their clinical expertise and with the intention of supporting our clients in making the best decisions for their long-term recovery. We are committed to transparency and professionalism in all interactions and regret that this situation led to feelings of discomfort. Your feedback is invaluable, and we will take it seriously as we continuously strive to improve the services we offer. If you would like to discuss this further, please feel free to reach out to us directly. We wish you all the best on your recovery journey.

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